{"id":55227,"date":"2026-02-16T14:03:02","date_gmt":"2026-02-16T14:03:02","guid":{"rendered":"http:\/\/spoedposthilversum.nl\/veelgestelde-vragen\/"},"modified":"2026-03-31T21:14:05","modified_gmt":"2026-03-31T19:14:05","slug":"veelgestelde-vragen","status":"publish","type":"page","link":"https:\/\/spoedposthilversum.nl\/en\/veelgestelde-vragen\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color1);}.fusion-accordian  #accordian-1 .panel-title a{font-size:var(--awb-custom_typography_1-font-size);text-transform:var(--awb-custom_typography_1-text-transform);line-height:var(--awb-custom_typography_1-line-height);letter-spacing:var(--awb-custom_typography_1-letter-spacing);font-family:var(--awb-custom_typography_1-font-family);font-weight:var(--awb-custom_typography_1-font-weight);font-style:var(--awb-custom_typography_1-font-style);}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: var(--awb-color7) !important;border-color: var(--awb-color7) !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-color5);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color5);}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: var(--awb-color5)!important;border-color: var(--awb-color5)!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-55340\"><span class=\"entry-title rich-snippet-hidden\">How much does a visit to the GP Out-of-Hours Service cost?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/spoedposthilversum.nl\/en\/author\/marcomcm\/\" title=\"Posts by MarcoMCM\" rel=\"author\">MarcoMCM<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">27 March 2026 at 14:28:43 GMT<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-55340\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-55340\" href=\"#collapse-1-55340\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How much does a visit to the GP Out-of-Hours Service cost?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-55340\" aria-labelledby=\"faq_1-55340\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><strong>Rates (as of 1 January 2026):<\/strong><\/p>\n<ul>\n<li>Consultation at the GP out-of-hours service: \u20ac195.92<\/li>\n<li>House call: \u20ac293.88<\/li>\n<li>Telephone consultation: \u20ac35.00<\/li>\n<li>(Repeat) prescription: \u00a335.00<\/li>\n<\/ul>\n<p>All health insurers reimburse these treatments. These are not deducted from your own risk.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-55339\"><span class=\"entry-title rich-snippet-hidden\">I have only had telephone contact with the triage nurse. Why am I still receiving a bill?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><\/span><\/span><span class=\"updated rich-snippet-hidden\">16\/02\/2026 17:03:06<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-55339\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-55339\" href=\"#collapse-1-55339\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I have only had telephone contact with the triage nurse. Why am I still receiving a bill?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-55339\" aria-labelledby=\"faq_1-55339\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We must charge for all consultations in which a medical opinion is given.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-55338\"><span class=\"entry-title rich-snippet-hidden\">I am insured, but I have still received an invoice. How is this possible?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><\/span><\/span><span class=\"updated rich-snippet-hidden\">16\/02\/2026 17:03:06<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-55338\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-55338\" href=\"#collapse-1-55338\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I am insured, but I have still received an invoice. How is this possible?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-55338\" aria-labelledby=\"faq_1-55338\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>This happens when insurance details are unknown or incorrect. You can get in touch by calling 035 203 16 68 or by using the complaints form.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-55337\"><span class=\"entry-title rich-snippet-hidden\">Will my contact with the GP Out-of-Hours Service be recorded in my medical records?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><\/span><\/span><span class=\"updated rich-snippet-hidden\">16\/02\/2026 17:03:06<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-55337\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-55337\" href=\"#collapse-1-55337\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Will my contact with the GP Out-of-Hours Service be recorded in my medical records?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-55337\" aria-labelledby=\"faq_1-55337\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, conversations are recorded and a medical report is sent to your GP. The conversations are kept for a maximum of five years, after which they are destroyed.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-55336\"><span class=\"entry-title rich-snippet-hidden\">Do GP out-of-hours service employees have access to my medical records?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><\/span><\/span><span class=\"updated rich-snippet-hidden\">16\/02\/2026 17:03:06<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-55336\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-55336\" href=\"#collapse-1-55336\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do GP out-of-hours service employees have access to my medical records?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-55336\" aria-labelledby=\"faq_1-55336\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Explicit consent is required. Sharing (part of) your medical data can be of great importance for your treatment at the GP Out of Hours Service.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-55335\"><span class=\"entry-title rich-snippet-hidden\">Where can I collect medicines prescribed by the GP out-of-hours service?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><\/span><\/span><span class=\"updated rich-snippet-hidden\">16\/02\/2026 17:03:06<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-55335\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-55335\" href=\"#collapse-1-55335\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where can I collect medicines prescribed by the GP out-of-hours service?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-55335\" aria-labelledby=\"faq_1-55335\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The pharmaceutical emergency care is provided by the on-site pharmacy at Tergooi MC.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-55334\"><span class=\"entry-title rich-snippet-hidden\">Can I get a repeat prescription through the GP Out-of-Hours Service?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><\/span><\/span><span class=\"updated rich-snippet-hidden\">16\/02\/2026 17:03:06<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-55334\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-55334\" href=\"#collapse-1-55334\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I get a repeat prescription through the GP Out-of-Hours Service?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-55334\" aria-labelledby=\"faq_1-55334\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In urgent cases, the on-call GP can issue a repeat prescription as a bridging prescription. Additional charges apply outside of office hours.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-55333\"><span class=\"entry-title rich-snippet-hidden\">Can the GP come to me if I have no transport?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><\/span><\/span><span class=\"updated rich-snippet-hidden\">16\/02\/2026 17:03:06<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-55333\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-55333\" href=\"#collapse-1-55333\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can the GP come to me if I have no transport?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-55333\" aria-labelledby=\"faq_1-55333\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In principle, no. The GP on duty will only visit you in situations where the request for help and medical necessity warrant it.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-55332\"><span class=\"entry-title rich-snippet-hidden\">Will I be seen straight away at the surgery?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><\/span><\/span><span class=\"updated rich-snippet-hidden\">16\/02\/2026 17:03:06<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-55332\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-55332\" href=\"#collapse-1-55332\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Will I be seen straight away at the surgery?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-55332\" aria-labelledby=\"faq_1-55332\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You will receive an estimated time, but may have to wait longer. Urgent patients are given priority. It is often busy, especially on Saturdays and Sundays, and waiting times can increase.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-55331\"><span class=\"entry-title rich-snippet-hidden\">Why does a triage nurse ask so many questions?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><\/span><\/span><span class=\"updated rich-snippet-hidden\">16\/02\/2026 17:03:06<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-55331\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-55331\" href=\"#collapse-1-55331\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Why does a triage nurse ask so many questions?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-55331\" aria-labelledby=\"faq_1-55331\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>This is necessary to assess the urgency of your situation and determine how quickly and by whom you should be helped.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":22,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-55227","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/spoedposthilversum.nl\/en\/wp-json\/wp\/v2\/pages\/55227","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spoedposthilversum.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/spoedposthilversum.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/spoedposthilversum.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/spoedposthilversum.nl\/en\/wp-json\/wp\/v2\/comments?post=55227"}],"version-history":[{"count":3,"href":"https:\/\/spoedposthilversum.nl\/en\/wp-json\/wp\/v2\/pages\/55227\/revisions"}],"predecessor-version":[{"id":55793,"href":"https:\/\/spoedposthilversum.nl\/en\/wp-json\/wp\/v2\/pages\/55227\/revisions\/55793"}],"wp:attachment":[{"href":"https:\/\/spoedposthilversum.nl\/en\/wp-json\/wp\/v2\/media?parent=55227"}],"curies":[{"name":"WP","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}