{"id":56055,"date":"2026-06-10T09:59:43","date_gmt":"2026-06-10T07:59:43","guid":{"rendered":"https:\/\/spoedposthilversum.nl\/?page_id=56055"},"modified":"2026-06-10T13:33:17","modified_gmt":"2026-06-10T11:33:17","slug":"klachtenprocedure","status":"publish","type":"page","link":"https:\/\/spoedposthilversum.nl\/en\/klachtenprocedure\/","title":{"rendered":"Complaints Procedure"},"content":{"rendered":"

Reporting and registering your complaint<\/strong><\/p>\n

U kunt uw klacht schriftelijk indienen via het Online complaint form<\/a>. Should this not be possible for you, you can contact us by telephone on the general number 035 \u2013 203 1668. When you submit a complaint, it will be handled by Huisartsen Spoedpost.<\/p>\n

Your complaint will be logged in our complaints system. By submitting your complaint, you give permission for your records to be accessed. These records detail what you discussed with the triage nurse or GP. Access to these records is necessary so that the employees involved in handling the complaint in the course of their duties can process your complaint carefully.<\/p>\n

To authorise someone<\/strong><\/p>\n

When a complaint is filed on behalf of a patient, we send the patient a request for authorisation (in accordance with privacy legislation). This authorises Huisartsen Spoedpost to consider the person filing the complaint on behalf of the patient as their contact person. Once this authorisation and consent for access to the patient's file at Huisartsen Spoedpost have been received, communication regarding the complaint handling will take place with this person, and (medical) data will be shared.<\/p>\n

Determine the next steps<\/strong><\/p>\n

Following the submission of your complaint, the internal complaints coordinator will contact you by telephone. In this conversation, you can state what you are dissatisfied with and, if applicable, what follow-up action you expect from the organisation. The internal complaints coordinator will then, if necessary, contact the healthcare professionals involved and will arrive at a recommendation for handling the complaint.<\/p>\n

Close complaint handling<\/strong><\/p>\n

The internal complaints coordinator shall contact the complainant to ask if the complaint has been handled to their satisfaction and if the complaint may be closed. The aim is to complete the complaint handling process within 6 weeks of receipt of the complaint (or received authorisation). If this is not possible, the complainant and the accused party\/parties shall be informed of this in a timely manner.<\/p>\n

Your complaint in relation to further quality improvement<\/strong><\/p>\n

The handling of a complaint can lead to improvement measures. The management of Huisartsen Spoedpost is informed about the measures that are implemented and their progress.<\/p>\n

Are you unhappy with the handling of your complaint?<\/strong><\/p>\n

If your complaint has not been resolved to your satisfaction, then the internal complaints procedure at Huisartsen Spoedpost will be closed and you will have the option to submit your complaint to an independent complaints officer from the Stichting Klachten en Geschillen Eerstelijnszorg (SKGE) via the online form<\/a>.<\/p>\n

If your complaint has not been resolved to your satisfaction with the involvement of the SKGE complaints officer, you can submit your complaint to the disputes committee (SKGE). Your complaint will then become a dispute. The disputes committee will handle your complaint and will communicate its (binding) decision directly to you. For more information and other contact details, please visit the SKGE website (www.skge.nl<\/a>).<\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-56055","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/spoedposthilversum.nl\/en\/wp-json\/wp\/v2\/pages\/56055","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spoedposthilversum.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/spoedposthilversum.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/spoedposthilversum.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/spoedposthilversum.nl\/en\/wp-json\/wp\/v2\/comments?post=56055"}],"version-history":[{"count":4,"href":"https:\/\/spoedposthilversum.nl\/en\/wp-json\/wp\/v2\/pages\/56055\/revisions"}],"predecessor-version":[{"id":56073,"href":"https:\/\/spoedposthilversum.nl\/en\/wp-json\/wp\/v2\/pages\/56055\/revisions\/56073"}],"wp:attachment":[{"href":"https:\/\/spoedposthilversum.nl\/en\/wp-json\/wp\/v2\/media?parent=56055"}],"curies":[{"name":"WP","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}